Contact Center Applications Engineer – Remote in the United States
Seeking candidates who have demonstrated progressive experience in the design, build, deployment and project management of contact center solutions. Experience with IMC scripting and routing, UCCE/IPCC and Call Manager, PGs, CVP standalone and enterprise. 8+ years in design or implementation lead roles for large multi-state contact centers. Knowledge of Contact Center Reporting metrics. Remote with 30-40% travel. Must be US or Canadian citizen or Green Card holder. See link for full job description and to apply.
Unified Communications Engineer – Indianapolis, Indiana
Seeking Cisco Voice Engineers who has expertise in Voice and Data and possesses the skills to provide post sales deployment and onsite support to clients. Qualified candidates will provide design, installation, technical support, upgrades and optimization of various network communications and systems . CCVP/CCNP level or CCIE. Relocation for US and Canadian citizens. Follow the link for full job description and to apply.
Sr. Network Engineer – Phoenix, Arizona
Provides design, installation, technical support, upgrades and optimization of various network communications and systems.. Configures network devices such as switches, routers, firewalls, content networking, and voice and video applications from multiple vendors. Performs project management tasks to include, overseeing all preparation, data collection, performance, and completion for new critical projects. CCNP required. Relevant knowledge in Network management, Security, Planning, Traffic Engineering and Implementation. See link for full job description and to apply.
Pre-Sales Solutions Specialist – Nashville, Tennessee
The Solutions Specialist is to provide technical expertise and support to the sales team throughout the sales process. Must have broad technical knowledge of IP networking and systems that connect to the IP network. Knowledge of two or more of the following is required: routing/switching, 802.11 wireless, unified communications, network security, physical security, videoconferencing, virtualization, servers and storage. Familiarity with manufacturer solutions from Cisco, EMC,NetApp, and/or VMWare is required. In addition, the Solutions Specialist will be expected to stay abreast of new products and emerging technologies. Responsible for meeting with customers both in person and virtually. Identify customer business and technical requirements, design solutions that address customer needs, and assist in selling the designed solution to the customer. Follow the link for full job description and to apply!
Cisco Unified Communications Engineer – Middletown, New York
Install and configure Cisco Unified Communications products including Unified Communications Manager, Unity and Call Center Express. Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions. Install and configure voice gateways as part of the IP telephony system. Implementing testing plans, migration plans and delivery plans. Must have experience with installing and troubleshooting Cisco Unified Communications, Unity and IPCC/UCCX, creating and maintaining IPCC/UCCX scripts. CCVP (CCNP Voice), or CCIE Voice required. Must be US or Canadian citizen. Follow link for full job description and to apply
Network & Security Architect – New York City, NY
Provide network assessment, design and implementation of secure networking environments including Security, Switches and Routers networking products, from and to existing and proposed Network Infrastructure environments. Provide design, planning and implementation of Network Infrastructure Systems. Evaluate and implement current and emerging transport services from RBOC, CLEC, and IXC providers. Must have sound knowledge of LAN/WAN internetworking technology, including network protocols and management systems, with solid hands on experience in multi-protocol LAN/WAN routed environments and telecommunications systems. Advanced knowledge of the TCP/IP protocol suite is essential. 5+ years experience with CCNP or CCSP. US and Canadian applicants apply via the link to our website below.
Unified Communications Pre-sales – Denver, CO
Actively participate in the planning, design, and implementation of Unified Communication systems, infrastructure and related hardware for customers. Conduct design sessions, seminars and public presentations. Implementing test plans, migration plans & delivery plans. Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems. 5+ years experience, CCIE preferred, will consider CCVP. See link for full job description and to apply.
UCS Architect – Denver, Colorado
Actively participate in the planning, designing, and implementing Cisco unified Computer system data center platform uniting compute, network storage access, and virtualization into a cohesive system. Demonstrate skills integrating a low-latency, 10 Gigabit Ethernet unified network fabric with enterprise-class, x86-architecture. Conduct design sessions, seminars, and presentations. Implement test plans, migration plans, and delivery plans. Integrate Microsoft VMware, and other OS platforms into Cisco UCS solutions. Act as SME to Fortune 500 clients.
Must have 7-10 years delivery complex technical solutions with converged systems, understanding of server technologies, virtualization hypervisors imperative. CCIE preferred, MCSE cert, VCP, Enterprise Storage certifications.
Please see the link for a detailed job description and to apply.
Cisco Contact Center Support TAC Engineer – Remote opportunity
A Cisco Contact Center UCCE engineer has a working knowledge Cisco UCCE components . Knowledge and experience in Moves, Adds, and Changes in Cisco ICM, IPCC, CVP and Unified Call Manager systems. Ability to work independently and troubleshoot support issues in a TAC type of support model. Effective oral and written communications skills are required. Experience in Cisco ICM, CVP, and IPT platforms a must. Must be able to work off shift hours including nights and weekends is a requirement for this position. Must be US or Canadian Citizen. See link for full job description and to apply.
IPT / CVP Engineer – United States
Provide design, architecture, implementation and delivery support of our Cisco UCCE Contact Center services and solutions. This an excellent career opportunity for individuals with prior voice and data architecture and engineering experience who want to develop and grow their career in Cisco Contact Center solutions in a consulting, client facing environment. 2+ years designing, architecting, implementing, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail, Cisco ICM and CVP. 3+ years hands on, multi-site contact center systems integration experience with ACD and IVR solutions, with Cisco UCCE preferred. CCIE [Voice or R&S], CCVP, or CCNP. Ability to travel extensively and work on client site on a weekly basis. Ability to work remotely from home during various phases of the project is likely. US Citizens only. See link for full job description and to apply.
Sr. Voice Architect – Denver, Colorado
Seeking Voice Architect with active CCVP and extensive knowledge working with Cisco voice solutions. Role will focus on architecting and implementing Cisco Unified voice applications and hardware. Must be familiar with both physical and virtual deployments. Be able to construct enterprise wide dial plans and dialing rules. Understand and able to deploy CCS, Unity platforms, voice gateways, and attendant console. Must be US citizen with active CCVP certification. See link for full job description and to apply.